FurBabies & Friends F.A.Q. Page

Name: FurBabies & Friends
Price range: $$

Thank you for visiting FurBabies & Friends frequently asked questions page for answers to the most commonly asked questions. First of all, we understand researching a company to do business with, gathering facts, and finding information crucial. The answers you find are determining factors in your decision. Without a doubt, deciding on the right pet care provider for your animals can be a daunting task. Understandably, most people have a lot of questions. Quickly finding answers to these most asked questions is invaluable. For this reason, we created the FurBabies & Friends FAQ Page to answer some of the most popular asked questions. In the end, if you still have a question, please contact us through the link below or via phone call or email.

STILL HAVE QUESTIONS? GET QUESTIONS ANSWERED NOW

Most Popular Questions Asked

If you can't find your answer in our FAQ Page, please contact us.

I have a pet care need, how do I get in contact?

First, we want you to know we are happy to help in any way we can. Second, if you can't find your answers in the FurBabies & Friends FAQ website page, click the link below to submit a question directly to us. Finally, we will respond as soon as possible.

Other Methods of Communication:

Phone: 623-715-4777
Email: FurBabiesAndFriendsAZ@yahoo.com
Social Media: @FurBabiesandFriendsAZ

One of FurBabies & Friends most asked questions is about what forms of payments we accept and can be found on our FAQ page.

How do you accept payment?

Invoices are sent weekly through QuickBooks, allowing secure payment through your bank.

Final payments are due within 7 days of the invoice due date.

Please note, payments not made within the 7 days will accrue a 5% interest charge on the total bill daily until paid in full.

Acceptable forms of payment:
* Cash
* Check ($50 returned check fee)
* EFT - Bank Transfer via QuickBooks
* Zelle or Apple Pay - 612-352-8239
* Venmo - @furbabiesandfriendsaz
* PayPal - @paypal.me/FurBabiesandFriends
* Google Pay - FurBabiesAndFriends@yahoo.com
* Cash App - $FurBabiesFriendsAZ
* Credit Card Payment available via QuickBooks +2% Service Fee

What is FurBabies & Friends cancellation policy?

Dog Training, Dog Walking, Dog Grooming and Other Services Cancellation Policy

* Scheduled services that cancel or no-show within a 24 hour window will pay 100% of the appointment charge
* Rescheduling fee required for extra trips if a customer no-shows
* If extenuating circumstances arise, reach out to discuss and be prepared to show proof/evidence

General Pet Sitting & Boarding Cancellation Policy

* Payment for 25%-75% of invoice is due at time of booking based on service start date and congruent to cancellation schedule.
* Furthermore, any reduction in service during a stay will be charged in full
>>>>>> Changes can be made to the service without penalty if arrange over a week in advance within reason
* In the event extenuating circumstances arise, a discussion and proof/evidence may be requested/required
* Lastly, it's important to note, a verified booking or appointment may mean other customers are not able to be serviced. Nevertheless, this policy is necessary to protect the dog walkers and pet sitters from financial loss due to cancellation

Non-Holiday Cancellation Timing for Pet Sitting and Dog Boarding

* 2 weeks or less prior to service start is a 25% charge of total invoice
* 1 week prior to service start is a 50% charge of the total invoice
* 1-3 days prior to service start is a 75% charge of the total invoice
* Within 24 hours prior to service start requires full payment of invoice.

FurBabies & Friends Holiday Cancellation Policy and Fees on our frequently asked questions page.

Which days are considered Holiday's and what is the cancellation policy for holidays?

FurBabies & Friends Observed Holiday's and Fees:

* Holiday Fees apply to 3 days: the day before, day of & the day after a holiday.
* Observed Holidays Include: New Years, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas

Holiday Cancellation Timing - Pet Sitting and Dog Boarding

* 4 weeks or less prior to service start is a 25% charge of the total invoice
* 2 weeks or less prior to service start is a 50% charge of the total invoice
* 1 week prior to service start is a 75% charge of the total invoice
* Cancellation of a holiday service within two weeks of the service start date will require payment for the entire service charge.

Are there any additional fees or information regarding the holidays? If so what are they?

* Dog Training NOT Available During Holiday's

* Short term daily visits such as Dog Walking, Drop In Visits, and Potty Breaks have a $15 holiday fee per visit

* Overnight Pet Sitting $25-$50 per day

* Dog Boarding and Grooming $20 a day

* FurBaby Wedding Attendant $50 per Day

I live outside your service area, can I still request service?

ABSOLUTELY!

First and foremost, if you're in need of pet care and are unable to find someone trustworthy or dependable, we may be able to help. We will discuss extra fees based on travel time on top of regular fees to meet your needs.

Do you have any dogs or pets for sale or rescue?

FurBabies & Friends is NOT a rescue organization or a 501c3. With that said, we are unable to help with any animal surrenders, re-homing or purchase/adoption requests.

FurBabies & Friends is a for profit and by appointment only pet care service provider in the Phoenix, Arizona, North and West Valley.

Important to note, while we do offer services at the business address, including dog grooming and boarding, the address is a private residence. Dogs at the business address location are either clients pets or the owners own personal pets. Nevertheless, no animals are available for purchase.

Please be respectful of the property and business by making a service appointment ahead of time. Do not come to the front door or ring the doorbell unexpectedly as it creates chaos for the canine and human residents.