FurBabies & Friends Evolution, Differentiation & Streamlined Processes Aim for Excellence
Since launching in May 2018, FurBabies & Friends has grown from a solo side hustle into a highly rated team of professional, bonded and insured pet sitters. Led by Kristie Halverson, our Glendale-based company now delivers personalized pet sitting and dog walking services throughout the Phoenix West Valley.
As client needs expanded, so did our commitment to excellence. Over the past seven years, we’ve developed detailed processes to ensure that every visit, no matter how short or long, meets the highest standards. From intake forms and real-time updates to vet release authorizations and custom care plans, nothing is left to chance.
🔐 Built for Safety, Reliability & Peace of Mind
We know that trust is earned. Therefore, we’ve created multiple layers of protection to give every pet parent confidence in our care.
All team members are vetted, trained, and fully bonded and insured pet sitters
Our safety protocols prepare us to handle everything from medication to emergencies
Each client has a digital care file, so no instructions are ever lost or forgotten
Above all, we understand that choosing a pet sitter is a big decision. That’s why we make every effort to keep things stress-free, streamlined, and transparent.
With dozens of five-star reviews and growing recognition across the Valley, FurBabies & Friends continues to set the standard for trusted, relationship-based pet sitting.
Our Pet Sitting Processes Keep You Connected & Informed Every Step of the Way
The FurBabies & Friends team believes pet sitting should never leave you wondering what's happening at home. That’s why we prioritize clear, real-time communication before, during, and after every visit. From initial scheduling to daily updates, you’ll always be in the loop and confident your pets are receiving the love and care they deserve.
📲 Transparent, Real-Time Communication
Before your trip, you’ll receive:
* Your sitter’s contact info including a photo
* A schedule overview with estimated visit times during your trip along with visiting pet sitter
* A group/individual text message with Kristie and your sitter(s) for efficient communication
* Every sitter wears a branded company shirt for easy identification
🐾 Updates You’ll Love
For each visit, every pet parent will receive:
* A schedule the Sunday before departure with approximate arrival times
* A pet sitter arrival message
* Detailed summary of the visit
* Notes on how each pet is doing
* Updates on basic care or any activities
* Photos and videos of your happy pets
You’ll always know your pets are safe, happy, and in great hands, just like they deserve.

A Rigorous Pet Sitter Selection Process, Streamlined Scheduling and Informative Client Updates
🧠 How We Select Our Sitters
Our team isn’t just hired—they’re carefully chosen through a multi-step process:
1. Multiple Phone Interviews & Screening Through Indeed
2. In-Person Interview with Kristie and her dogs
3. Background Check via TruthFinder (screening for serious offenses including animal abuse, theft, assault, etc.)
4. Shadowing seasoned sitters to learn our protocols and prove reliability
5. Team Review — only after Kristie and the lead sitters agree, do we allow a new sitter to begin serving clients
6. Bonded and insured pet sitters through Pet Sitters & Associates
This system ensures only trustworthy, capable, and compassionate individuals represent FurBabies & Friends.
📲 Streamlined Scheduling & Communication
One of the key tools we use is Sling, a powerful app that keeps our team organized and our client communication seamless.
Sling allows us to:
* Efficiently schedule sitter visits
* Share team-wide updates in a private “newsfeed”
* Maintain up-to-date pet care information for every client
* Each client has a digital file that includes:
> Photos of all pets
> Completed intake and care forms
> Notes and observations from previous sitters
> Feeding instructions, medication needs, routines, and preferences
> Signed veterinary release forms for emergency medical care
> Signed emergency guardianship transfer
This system ensures every sitter has the information they need taking out any guesswork and ensuring no details are missed.
