FurBabies & Friends Evolution, Differentiation & Streamlined Processes Aim for Excellence
Since launching FurBabies & Friends in May 2017, Kristie Halverson grew the business from a solo venture into a trusted team of independent contractors offering exceptional pet sitting and dog walking services throughout the Phoenix West Valley.
As the demand for pet care grew, so did the need for structure. Kristie and her team have spent years developing, refining, and perfecting policies and procedures to ensure a consistently high-quality experience—for pets, pet parents, and team members alike.
✅ Safety, Coverage & Peace of Mind
Over the past seven years, we’ve worked hard to make every pet sitting experience:
* Stress-free for you
* Streamlined for our team
* Safe and consistent for your pets
We’ve built in safeguards for any situation, expected or unforeseen, so you can leave home knowing your pets are in trusted, capable hands.
Plus, FurBabies & Friends is fully bonded and insured for added security and confidence.
🌟 The FurBabies & Friends Difference
With a hands-on owner, a highly vetted team, a robust communication system, and five-star service rooted in reliability, FurBabies & Friends goes beyond basic pet sitting. We deliver total peace of mind.
Want to learn more or meet the team?
👉 Schedule Your Free Meet & Greet Today!
Our Pet Sitting Processes Keep You Connected & Informed Every Step of the Way
At FurBabies & Friends, we believe pet sitting should never leave you wondering what's happening at home. That’s why we prioritize clear, real-time communication before, during, and after every visit. From initial scheduling to daily updates, you’ll always be in the loop and confident your pets are receiving the love and care they deserve.
📲 Transparent, Real-Time Communication
Before your trip, you’ll receive:
* Your sitter’s contact info including a photo
* A schedule overview with estimated visit times during your trip along with visiting pet sitter
* A group/individual text message with Kristie and your sitter(s) for efficient communication
* Every sitter wears a branded company shirt for easy identification
🐾 Updates You’ll Love
For each visit, every pet parent will receive:
* A schedule the Sunday before departure with approximate arrival times
* A pet sitter arrival message
* Detailed summary of the visit
* Notes on how each pet is doing
* Updates on basic care or any activities
* Photos and videos of your happy pets
You’ll always know your pets are safe, happy, and in great hands, just like they deserve.

FurBabies & Friends Pet Sitter Selection Process, Scheduling, & Client Updates
🧠 How We Select Our Sitters
Our team isn’t just hired—they’re carefully chosen through a multi-step process:
1. Multiple Phone Interviews & Screening Through Indeed
2. In-Person Interview with Kristie and her dogs
3. Background Check via TruthFinder (screening for serious offenses including animal abuse, theft, assault, etc.)
4. Shadowing seasoned sitters to learn our protocols and prove reliability
5. Team Review — only after Kristie and the lead sitters agree, do we allow a new sitter to begin serving clients
6. Bonded and insured pet sitters through Pet Sitters & Associates
This system ensures only trustworthy, capable, and compassionate individuals represent FurBabies & Friends.
📲 Streamlined Scheduling & Communication
One of the key tools we use is Sling, a powerful app that keeps our team organized and our client communication seamless.
Sling allows us to:
* Efficiently schedule sitter visits
* Share team-wide updates in a private “newsfeed”
* Maintain up-to-date pet care information for every client
* Each client has a digital file that includes:
> Photos of all pets
> Completed intake and care forms
> Notes and observations from previous sitters
> Feeding instructions, medication needs, routines, and preferences
> Signed veterinary release forms for emergency medical care
> Signed emergency guardianship transfer
This system ensures every sitter has the information they need taking out any guesswork and ensuring no details are missed.
